[Edit to add: For anyone who's dealing with XinXii, you have my permission to use the text of my letter to Dr. Andrea Schober, CEO of XinXii. I would suggest that you edit it to illustrate you personal circumstances. -S.H.]
For those of you who may not know XinXii is a e-book retailer/distributor in Germany. Think of it essentially as a German version of Smashwords.
When I first signed up with them, Amazon didn't have a German store and Apple and Kobo were fledglings in the European market. I took a chance with them.
I stopped uploading books at the beginning of 2012 because of some issues I was having with their interface that were not their fault, I might add. One of the things on my To-Do list was to get the rest of my books uploaded after Christmas of this year.
On Tuesday, October 1, 2013, I received an e-mail from XinXii CEO, Dr. Andrea Schober, talking about XinXii distributing to Flipkart, and Indian e-retailer. Fifty minutes later I received a second e-mail from Dr. Schober, talking about e-Sentral, a e-retailer servicing Malaysia, Singapore and Indonesia. Below is my response to Dr. Schober that I sent to her last night:
* * *
Dear Dr. Schober:
I have several problems with the arrangements XinXii has made with Flipkart and e-Sentral and well as the lack of specifics in the both e-mails sent out on Tues, October 1, 2012, and the lack of specifics on the XinXii website itself.
1) You gave publishers forty-eight hours to respond without taking into account any time zone differences. In my case, it cuts the investigation and response down to thirty-five hours because Berlin is seven hours ahead of Houston. Another distributor, Smashwords, Inc., gave publishers two weeks to decide in the matter of Flipkart.
2) You made these two retailers an opt-out option. In the past, new distribution channels on XinXii were opt-in. Frankly, this feels like a bullying move similar to the one pulled by Google and is now in litigation in the United States. Frankly, it does not inspire my confidence in XinXii as a company.
It also doesn't take into account that I may already be distributing to these two retailers by other means. This takes me back to point Number 1, where I have to drop everything else on my business plate to deal with this issue. Again, this does not make me want to do business with XinXi..
At the very least, Smashwords, Inc., listed the transaction fees, the Indian VAT, the fact that they entered into a wholesale arrangement with Flipkart, and that Flipkart can discount at any time for any amount they wish.
XinXii has listed none of this anywhere.
Needless to say, I no longer am comfortable doing business with XinXii since terms are not being fully disclosed, and I have removed all my books I have listed with you. I hope you change your mind about giving full disclosure in your future business transactions.
* * *
Yes, folks, I am a backwoods, redneck hillbilly, but I'm a backwoods, redneck hillbilly who went to law school. I expect my contract terms to be fully defined, or I'm out of the deal.
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