Vi Hart has an interesting take on commenters, commenting and reactions to both by the creator of the thing commented on.
I admit my defensive reactions to negative comments are predicated on the incessant put-downs I suffered as a child, both at home and at school. It's taken me a lot of personal work to get to the point where such things don't cripple me, and I'm not saying I'm 100% there yet.
But if you also want to crumple in the face of the one one-star review out of 100 five-star reviews, give a listen to Vi.
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