Oh, United!

The Sons of Maxwell created this after a disastrous engagement in Nebraska. Now, the notorious airline has moved to breaking people...

How Artists Respond to Customer Complaints

This is a speech by Dave Carroll of Sons of Maxwell, the writer and artist behind "United Breaks Guitars." No one ever wants to feel like they are unimportant.

Do you think United Airlines learned from the incident with Sons of Maxwell? No, they didn't. Last month, SFF author Jay Lake had to cancel his trip to London due to a family emergency, and United is refusing to work with him in regards to his tickets. As most of you probably remember from my previous posts, Jay has terminal cancer.

The problem is that Jay doesn't have the nine months to fuck around with United like Dave did.

Marketing - Sons of Maxwell

Three years ago, Canadian band Sons of Maxwell were on their way to Nebraska for a tour when another passenger witnessed some baggage handlers for United treat the band's equiment rather roughly.  Lead singer Dave Carroll soon discovered his prized Taylor was smashed.  When United refused to acknowledge Mr. Carroll's claim, the band wrote a little ditty and created a hilarious video of the incident.

The video went viral in 2009.  There's no way Sons of Maxwell could have paid for this kind of publicity.

Talk about lemonade from lemons!